Terms of Service

Last Updated: May 3, 2026

IMPORTANT — DISPUTE RESOLUTION AND ARBITRATION. SECTION 13 BELOW CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS-ACTION WAIVER. EXCEPT FOR THE LIMITED CARVE-OUTS DESCRIBED IN §13, ALL DISPUTES BETWEEN YOU AND GHZLAB MUST BE RESOLVED BY INDIVIDUAL, BINDING ARBITRATION — NOT IN COURT, NOT BY JURY, AND NOT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. YOU MAY OPT OUT OF ARBITRATION BY EMAILING legal@ghzlab.com WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS. PLEASE READ §13 CAREFULLY BEFORE ACCEPTING.

1. Acceptance of Terms

These Terms of Service (the "Terms") form a binding agreement between GhzLab, Inc., a Delaware corporation ("GhzLab," "we," "us," or "our"), and you ("you" or "User"), governing your access to and use of the Orbismo platform, website, applications, MCP (Model Context Protocol) server, APIs, and any related services we provide (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, our DMCA Policy, and our Cookie Policy, each of which is incorporated by reference. If you do not agree, do not use the Service.

If you are accessing the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.

2. Eligibility

2.1 Minimum Age. The Service is not directed to children. You must be at least 13 years of age to create an account or use the Service, except that if you are located in the European Union, European Economic Area, United Kingdom, or Switzerland, you must be at least 16 years of age. If you are under the age of majority in your jurisdiction but above the applicable minimum age, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. See our Privacy Policy §11 for more detail.

2.2 No Jurisdictional Bar. You represent that you are not barred from using the Service under the laws of the United States or any other applicable jurisdiction, and that you are not on any U.S. government list of prohibited or restricted parties.

2.3 One Account Per User. You agree not to create multiple accounts for fraudulent purposes or to circumvent suspensions or bans.

3. Accounts

3.1 Registration. To access most features of the Service, you must register for an account. You agree to provide accurate, current, and complete information and to keep it updated.

3.2 Credentials. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at security@ghzlab.com if you suspect unauthorized access.

3.3 Identity & SSO. We may offer login via third-party identity providers (e.g., Google, GitHub). Your use of those providers is governed by their respective terms. We only request the minimum user attributes needed to authenticate you.

4. Subscription Plans, Billing, and Renewal

4.1 Plans. The Service is offered under free and paid subscription tiers ("Plans"). The features, limits, and prices of each Plan are described on our pricing page and may change from time to time on prospective notice.

4.2 Billing. Paid Plans are billed in advance on a monthly or annual basis through Lemon Squeezy (a Stripe company), which operates as our Merchant of Record. When you purchase a paid Plan, you enter into a billing relationship with Lemon Squeezy, who processes your payment, collects applicable taxes, and issues your receipt. GhzLab is the underlying software vendor. By making a purchase, you also agree to Lemon Squeezy's Terms of Service and Privacy Policy.

4.3 Auto-Renewal. Paid subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current rate, unless you cancel before the renewal date. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. For annual subscriptions, we will send you an email reminder — to the address on your account — between fifteen (15) and forty-five (45) days before each automatic renewal, disclosing the upcoming renewal date, the amount to be charged, and a link to cancel. This reminder is provided in accordance with applicable auto-renewal laws (including Cal. Bus. & Prof. Code § 17602 and N.Y. Gen. Bus. Law § 527-a).

4.4 Refunds. Fees are non-refundable except where required by law. For annual Plans canceled mid-term, we may, at our discretion, issue a pro-rated refund for the unused portion. Monthly Plans are not refundable.

4.5 Taxes. All applicable taxes (sales tax, VAT, GST, and similar) are calculated and collected by Lemon Squeezy in its capacity as Merchant of Record and are included in the displayed price at checkout. GhzLab does not separately charge or remit taxes.

4.6 Price Changes. We may change Plan prices on prospective notice. Before any price change takes effect at your next renewal, we will notify you by email to the address on your account at least thirty (30) days in advance, with the email clearly and conspicuously disclosing the new price, the effective date, and a link to cancel. You have until the renewal date to cancel without incurring the new price. Continued use after the effective date of a price change constitutes acceptance of the new price.

4.7 Late Payment. If a payment fails, we may suspend your access to paid features until the balance is cured. Accounts delinquent for more than thirty (30) days may be downgraded to the free tier or terminated.

4.8 Billing Disputes. If you believe a charge was made in error, you must notify us at billing@ghzlab.com within sixty (60) days of the charge date. We will investigate and, if the charge was erroneous, issue a correction or credit. Disputes raised after sixty (60) days will not be eligible for adjustment.

5. User Content and Ownership

5.1 Your Content, Your IP. You retain all ownership rights in and to the worlds, entities, lore, text, images, templates, and other content you create, upload, or generate through the Service ("User Content"). GhzLab claims no ownership over your User Content.

5.2 License to Operate. You grant GhzLab a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, and otherwise use your User Content solely as necessary to provide and improve the Service on your behalf — including processing MCP queries, generating backups, and enabling features you have enabled (e.g., collaborator access, export). This license is terminable by you at any time by deleting the User Content or your account, subject to Section 9.

5.3 No AI Training on Your Data. GhzLab does not use your User Content to train any AI, machine learning, or large language model. We do not sell your User Content. See our Privacy Policy for details.

5.4 Aggregate Analytics. GhzLab may derive anonymized, de-identified aggregate statistics from usage patterns across the Service — for example, which entity types are most commonly created, feature adoption rates, or performance benchmarks. These statistics contain no personal information and no User Content, and their derivation is not subject to the restriction in Section 5.3.

5.5 Collaborators. You may invite other registered users to collaborate on your worlds ("Collaborators"). By inviting a Collaborator, you represent that you have the right to grant them access to your world and that doing so does not violate any obligation you owe a third party.

By accepting a collaboration invitation, a Collaborator grants the world owner a worldwide, non-exclusive, royalty-free license to use, display, modify, and incorporate the Collaborator's contributions into that world on the same terms the world owner grants GhzLab in Section 5.2. The Collaborator also grants GhzLab the same limited license described in Section 5.2 solely as necessary to provide the Service in connection with those contributions.

Contributions made by Collaborators are subject to these Terms. Removing a Collaborator terminates their access to your world but does not automatically delete contributions they have already made; you retain responsibility for all content in your world. GhzLab is not responsible for disputes between world owners and Collaborators over content ownership or access.

5.6 Feedback. If you send us suggestions, ideas, or feedback, we may use them without restriction or obligation.

6. AI-Assisted Content

6.1 AI Features. The Service integrates with AI assistants and agents via MCP and similar protocols. These integrations allow AI to read from and write to your world database at your direction.

6.2 You Are Responsible for Your World. You are responsible for reviewing, approving, and moderating all content in your worlds, whether human-authored or AI-assisted. AI output may be inaccurate, incomplete, or objectionable; treat it as a draft, not a final product.

6.3 No Warranty on AI Output. GhzLab makes no warranty that AI-generated content will be accurate, original, non-infringing, or fit for any particular purpose. You assume all risk from your use of AI-assisted output.

6.4 Third-Party AI Providers. AI features may be powered by third-party model providers (e.g., Anthropic, OpenAI). Your use of those features is subject to their terms and policies as disclosed in our sub-processor list.

6.5 Prohibited AI Uses. You may not use AI features to generate content prohibited by our Acceptable Use Policy, including (without limitation) content that sexually exploits minors, facilitates real-world violence, or infringes third-party IP.

6.6 Beta and Experimental Features. We may offer features or integrations designated as "beta," "experimental," "preview," or similar. These features are provided without warranty of any kind, may contain bugs or errors, and may be modified, suspended, or discontinued at any time without notice or liability. Do not rely on beta features for production workloads or content you cannot afford to lose.

7. Acceptable Use

Your use of the Service is governed by our Acceptable Use Policy. Violation of the AUP is a material breach of these Terms and may result in suspension or termination.

8. Intellectual Property

8.1 GhzLab IP. The Service, including all software, interfaces, designs, trademarks ("Orbismo," the GhzLab logo, etc.), documentation, and any content we provide (excluding User Content), is owned by GhzLab or our licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

8.2 Limited License to You. Subject to these Terms, GhzLab grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service in accordance with your Plan and these Terms.

8.3 Official Demo World. Any content within the GhzLab-owned official demo world is GhzLab IP and is not licensed for your use beyond reading and interacting with it as part of the Service.

8.4 DMCA. We respect third-party IP rights. If you believe content on the Service infringes your copyright, submit a notice under our DMCA Policy.

9. Termination and Data Retention

9.1 Termination by You. You may cancel your subscription or delete your account at any time from your account settings.

9.2 Termination by Us. We may suspend or terminate your access with or without notice if: (a) you materially breach these Terms or the AUP; (b) we are required to do so by law; (c) your account is delinquent; or (d) we discontinue the Service. For non-material issues, we will use reasonable efforts to give notice and a chance to cure.

9.3 Effect of GhzLab-Initiated Termination or Non-Renewal. If GhzLab terminates your access under Section 9.2, or your paid subscription lapses without renewal and is not re-activated, (a) your license to use the Service ends; (b) we will retain your User Content for a ninety (90) day export window during which you may download your data through the export tools we provide; (c) after the export window, we may permanently delete your User Content from live production systems. Backups may persist up to thirty (30) additional days in line with our standard backup-rotation process.

9.4 Effect of User-Initiated Account Deletion or Erasure Request. If you delete your account yourself through account settings, or submit a verified erasure request under the GDPR (Art. 17), the CCPA (§ 1798.105), or comparable privacy law, we will (a) terminate your license to use the Service upon confirmation of the request; (b) delete your User Content and account data from live production systems within thirty (30) days of the request — without a default export window, to comply with your erasure rights; (c) remove personal data from routine backups within an additional thirty (30) days through our standard backup-rotation process. Certain limited records (e.g., billing records required for tax and audit purposes under Section 4) may be retained for their statutory retention period. You can download your User Content at any time before deletion using our in-app export tools. If you would like an export produced before deletion completes, request it at the time of your deletion request.

9.5 Survival. Sections 5.3, 8, 9, 10, 11, 12, 13, and 14 survive termination.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GHZLAB DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

GhzLab is not responsible for the loss, corruption, or unauthorized access to your User Content caused by factors outside our reasonable control, including hardware failure, network outages, or third-party service failures. You are solely responsible for maintaining independent backups of any content you cannot afford to lose. The export tools in your account settings are available at all times for this purpose.

Nothing in this section limits rights that cannot be waived under applicable law (e.g., consumer protection laws in the EU, UK, Australia).

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 Excluded Damages. GHZLAB WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, WHETHER ARISING IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

11.3 Basis of the Bargain. You acknowledge that these limitations are an essential element of the bargain between us and that the Service would not be offered on these terms without them.

12. Indemnification

You agree to defend, indemnify, and hold harmless GhzLab, its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content; (b) your use or misuse of the Service; (c) your violation of these Terms or the AUP; or (d) your violation of any third-party right, including any intellectual property or privacy right.

13. Governing Law and Dispute Resolution

13.1 Governing Law. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

13.2 Informal Resolution. Before filing any claim, you agree to contact us at legal@ghzlab.com with a written notice describing the nature of the dispute, the relief sought, and the email address associated with your account, and to attempt to resolve the dispute informally for at least thirty (30) days (the "Informal Resolution Period"). Any applicable statute of limitations and any arbitration filing-fee deadlines are tolled during the Informal Resolution Period so that engaging in informal resolution does not prejudice either party's right to bring a claim. Engaging in informal resolution is a condition precedent to commencing arbitration or any small-claims action permitted under §13.4.

13.3 Binding Arbitration. Any dispute not resolved informally will be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Arbitration Rules for non-consumer users). Arbitration will be held in Wilmington, Delaware, or by videoconference. Judgment on the award may be entered in any court of competent jurisdiction.

13.4 Small-Claims Carve-Out. Either party may bring an individual action in small-claims court.

13.5 Class-Action Waiver. You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of class proceeding.

13.6 Injunctive Relief Carve-Out. Either party may seek injunctive or other equitable relief in the state or federal courts of Delaware for misuse of IP or confidential information.

13.7 Opt-Out. You may opt out of the arbitration and class-waiver provisions of this Section 13 by emailing legal@ghzlab.com within thirty (30) days of first accepting these Terms, stating your name and intent to opt out.

13.8 Modification of This Section. Notwithstanding §14, if we make any material change to this §13, you may reject the change by emailing legal@ghzlab.com within thirty (30) days after the change becomes effective, in which case the version of §13 in effect immediately before the change will continue to govern any dispute between you and GhzLab. Changes to this §13 do not give you a new opportunity to opt out under §13.7 if you previously accepted a version of these Terms without validly opting out, and any valid opt-out you submitted under a prior version of these Terms remains in effect.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email and/or an in-Service notice at least thirty (30) days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service before the effective date.

15. General Provisions

15.1 Entire Agreement; Order of Precedence. These Terms and the incorporated policies constitute the entire agreement between you and GhzLab regarding the Service, superseding any prior agreements — except that if you are using the Service under a separate written agreement signed by an authorized officer of GhzLab (for example, a custom license, Order Form, or Data Processing Addendum — collectively, a "Negotiated Agreement"), the Negotiated Agreement will control in the event of any conflict with these Terms, solely for the subject matter it addresses. These Terms apply to any matter the Negotiated Agreement does not address. Clicking "Accept" on these Terms does not modify or supersede any Negotiated Agreement.

15.2 Severability. If any provision is held unenforceable, the remaining provisions remain in full force.

15.3 No Waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.

15.4 Assignment. You may not assign these Terms without our written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (natural disasters, war, labor disputes, internet or infrastructure failures, government action).

15.6 Independent Contractors. The parties are independent contractors. No partnership, joint venture, agency, or employment relationship is created.

15.7 Notices. Legal notices to GhzLab must be sent to legal@ghzlab.com with a copy by certified mail to our registered agent in Delaware. We may notify you via email to the address on your account or via in-Service notice.

15.8 Electronic Communications. By creating an account or using the Service, you consent to receive communications from GhzLab in electronic form — including email to the address on your account and notices posted in the Service — and you agree that all notices, agreements, disclosures, and other communications we provide to you electronically satisfy any legal requirement that they be in writing or delivered in a particular manner. You may withdraw this consent only by closing your account, in which case we may suspend or terminate your access. The foregoing does not waive any non-waivable rights you have under applicable consumer-protection law.

15.9 Export Control. You agree to comply with all U.S. and foreign export and sanctions laws in your use of the Service.

15.10 API and MCP Rate Limits. GhzLab reserves the right to impose rate limits, usage quotas, and fair-use throttles on API and MCP access at any time, including on free and paid Plans, to protect service stability for all users. We will use reasonable efforts to communicate significant limit changes in advance.

15.11 Government Users. The Service is "commercial computer software" as defined in FAR 2.101. U.S. government users acquire only the rights set forth in these Terms.

15.12 California Disclosure. Under California Civil Code § 1789.3 and Cal. Bus. & Prof. Code § 17538.5, California residents may report complaints regarding the Service to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, by telephone at (800) 952-5210, or online at dca.ca.gov.

16. Contact

Email: legal@ghzlab.com

Security issues: security@ghzlab.com

Privacy inquiries: privacy@ghzlab.com

DMCA notices: dmca@ghzlab.com